After Sales Care

Dedicated support

Because we’re all about relationships, you have access to our experienced Mortgageport Client Services team to talk to – over the phone or in person – whenever you choose. You’ll receive informed guidance and prompt attention to your individual needs.

Please note the information in this section refers to Adelaide Bank and Advantedge loans only. 

If we have written your loan through another major bank in our capacity as a mortgage broker, please contact the bank that you have your mortgage with for assistance.

How do I increase my repayment amount or frequency?
Contact our Client Services team on 1300 720 110 for assistance.

What methods can I use for my loan repayments?
All loan repayments can be made by direct debit or salary crediting.

Extra repayments can be made by:

  • Phone banking
  • Internet banking
  • Contacting our Client Services team on 1300 720 110.

(Please note: Extra repayments are not available on all Fixed Rate loans. Please call our Client Services team to confirm your loan product.)

What facilities are available through internet banking?
Our internet banking service lets you:

  • View your balance and transaction history
  • Order and print statements
  • Make extra repayments (if eligible)
  • Redraw surplus payments (if eligible)
  • View your current repayment details
  • Check your direct debit account
  • Transfer between accounts

How do I change my direct debit account details?
This can easily be done by any of these methods:

  • Print off the ‘Direct Debit’ form available on your bank’s internet banking website
  • Contact our Client Services team on 1300 720 110 and request a new ‘Direct Debit’ form. (Please note: faxed copies cannot be accepted.)

    Once you’ve completed the Direct Debit form, send a signed copy to:
    Mortgageport Management Pty Limited
    Client Services
    PO Box 51
    Milsons Point NSW 1565

    Please allow sufficient time (48hrs) for your amendment request to be processed and put in place prior to the due date of your next scheduled repayment. Dishonour fees are payable on all dishonoured transactions.

Can anyone else call and make enquiries about my Loan/Accounts?
The current Privacy Act ensures your privacy in dealing with financial institutions, including Mortgageport. Legally, we cannot disclose any information about you or your dealings with us to any third person, unless you have officially instructed us to do so.

If you wish to instruct us to speak with another person(s) regarding your loan on your behalf, please send us a letter or fax advising us of the following:

  • Your home loan account number (refer to ‘Settlement Letter’)
  • The full name of the person(s) you are instructing us to speak to
  • The nominated person(s)’s date of birth (so we can confirm their identity over the phone)
  • Permission to discuss your loan account details with them
  • Signatures of everyone on the loan

(Please note: The person(s) you nominate will be able to contact us at any time to discuss your loan details or supply information to us; however, they will not be able to make changes to your loan on your behalf. If at any time your account falls overdue, we are unable to contact your nominated person(s) to make arrangements for payment.