What Our Clients Say
Your needs are different to everybody else’s
We know that you’re home loan needs are different to everyone else’s. And we realise your needs will eventually change in the future. We build long-term relationships with our clients and are always here to help.
But don’t just take our word for it, see what some our clients have to say about us:
David Lewis, Collaroy, NSW
"As a self-employed franchisee of a major retailer, I needed to find a lender who would understand my particular situation. Although I had been a franchisee for a number of years, I had recently taken over a new franchise. This meant that my work history did not appear as long as it should.
We were looking for a new family home in Collaroy, in Sydney’s Northern Beaches and I was worried that we would not find a bank to accommodate us. Most banks wouldn't take my previous working history into consideration. I was very relieved when my Mortgageport consultant, Janelle Zaknich, managed to find a bank who would listen.
Janelle had a very thorough understanding of the complications of my employment, was exceptionally prompt and acted as a great facilitator between the bank and us.
This was the first time I have used Mortgageport and I would definitely call them again. I have even recommended them to my family and friends."
Dan Palmer, Kiama, NSW
“I was in the market for a new home in Kiama, NSW, and after looking for some time, had finally found just the property I wanted. I needed the loan to be processed quickly as, due to the ridiculous gazumping laws in NSW, I was worried that the property might be sold to someone else while I was waiting for loan approval. I also needed a loan that offered an offset facility, meaning that the money in my savings account reduced the mortgage debt.
I went to Mortgageport and was assisted by Sam Micieli. Sam was very friendly and delivered exactly the solution I needed. Importantly, he did so very quickly. He always went out of his way to ensure everything was taken care of and he kept the lines of communication open at all times.
I am currently purchasing another property and have returned to Mortgageport for Sam’s help. I would definitely recommend Mortgageport to family and friends.”
Maree Livermore, Farrer, ACT
“This is the second time I’ve used Mortgageport. The first was for the acquisition of a family home in 2007 and this time my Mortgageport representative was Glenn Huxley - Glenn was fantastic and I believe he is a valuable asset to the team.
Initially, I went through another website in a bid to find the lowest interest rate. I had the loan approved by the provider with the lowest rate – but soon after that, we discovered there were an enormous number of complications – including the property being difficult to access and there being no comparable valuations. Once the intricacies and idiosyncrasies of the property became apparent – this group cancelled the loan. So I went to a major bank and they were very unhelpful and uninterested. I was in despair – I decided I needed to find someone who could really help me and bring a customer focused approach.
The speed of response from Mortgageport was fantastic. They acted very quickly and came back on the same day. I found the team to be positive, prepared to listen and with a can-do attitude, which was very different to what I experienced with the banks. They had the knowledge on how to get around difficulties, which was very helpful. Everyone else thought it was too hard whereas Glenn consistently came back to me and kept finding solutions. I would say that he made a personal commitment and applied enormous amount of energy and heart to get the loan through. Banks very much present an ‘us and them’ interface. This was different with Mortgageport - I felt they were on my side.
Although I was initially concerned that the loan Mortgageport offered may have just been a default solution, the solution worked and my fears that it might be might be expensive were unfounded.
I will have no hesitation in contacting Glenn and the team at Mortgageport the next time I want to buy a property.”
Chris Canham, Canberra, ACT
“I have dealt with Mortgageport on two occasions now (specifically with Michael McKelvie) and have found not only their service to be of the highest professional standard, but they are also such a lovely friendly team to deal with.
In a country where I feel the service industry has to a large degree fallen apart, the team at Mortgageport have always gone above and beyond the call of duty to address and guide me and my young family with time, patience and a really easy-going approach with all our mortgage related endeavours.
I am not an investment banker or necessarily fabulous with facts and figures but still believe in equity and sustainable growth. I look forward to working with Mortgageport to develop a property portfolio now and well into the future.”
Dionne Barton, Hornsby Heights, NSW
"My husband and I arrived back in Australia 2008 after 6 years in the UK and were looking to purchase a house but first we needed to secure a mortgage. We were referred to Mortgageport by a colleague.
Two years later… after going through interest rates rises, falls and then rises again we started to think about what our options would be to refinance but didn’t act upon it. It was about the same time I received a phone call from Glenn Huxley from Mortgageport. He had a fabulous fixed rate offer from the Adelaide Bank that he wanted to put to us should we be considering a refinance. After looking at the offer we decided that this was too good an opportunity to refuse and were extremely grateful for Glenn’s phone call, it made us feel that we were a valued customer rather than just another mortgage deal.
Everything from start to finish with the refinancing has been an extremely smooth transition with everyone at Mortgageport available to help at any given time. The service we received from Glenn was also first rate and I would be more than happy to recommend Glenn or Mortgageport to anyone looking for an ongoing relationship with a Mortgage Broker rather than just a one off deal. I look forward to receiving another phone call at some stage with yet another fabulous deal should we wish to refinance in the future.”
Tim Christian, Maroubra, NSW
“I was introduced to Mortgageport by my father (one of Mortgageport’s first customers), back in late 2002 when I bought my first home. Since then, I have transacted four additional mortgages using their services.
Each time I have found the advice to be professional, accurate and insightful as the staff draw from their considerable experience base. I am repeatedly delighted by their friendly personable approach, and the efficiency and speed of the way they do business.”
Marisa Gonzalez & Co, Isaacs, ACT
Accountants - Registered Tax Agent
“We are a boutique accounting practice in Canberra with a focus on property investors.
Our clients are delighted with the incredible research and effort that Mortgageport make, the feedback is always so positive. Of course with this type of feedback, without reservation, we recommend Mortgageport to anyone that needs a loan.
I personally always use Mortgageport for my own personal financing needs – they are knowledgeable and always have my best interests at heart.
Every team member at Mortgageport goes the extra mile, I am not just a number but a client that is well looked after and my concerns always matter.” Marisa Gonzalez
Fay Peters, Boonah, QLD
“We were initially referred to Michael McKelvie at Mortgageport in early 2005 when we wanted to begin to put together a property portfolio in Queensland. Our dealings with Michael went so smoothly, that we have continued to deal with him through multiple transactions to the present day.
In our experience Mortgageport has a great team, they are professional and timely and have been able to provide exactly the right product for our needs. We have even utilised Mortgageport for personal real estate purchases as well.
We continue to use Michael McKelvie and Mortgageport and will continue to do so, and have recommended Mortgageport to others and have absolutely no hesitation in doing so.”
B & J Otten, Seven Hills, NSW
“Thank you for the excellent service your company provided us with our recent refinancing of our loan. The speed you executed all correspondence with us, either with fax, phone or post was outstanding.
It was so good to just sit back and feel everything just fall into place. All your staff were courteous, friendly and understanding of our needs. In particular Gloria who looked after us from start to end. Please thank all your staff involved with our financial needs.”
L. Lobendahn, Chatswood, NSW
“Mortgageport did a brilliant job! I never ceased to be amazed at your patience and perseverance, not to mention efficiency, while organising the refinancing of our existing loans and financing the new property at Wobby Beach.
We are very pleased with the way you set up the loans with St George and have found them extremely efficient and helpful.”