Maree Livermore, Farrer, ACT
“This is the second time I’ve used Mortgageport. The first was for the acquisition of a family home in 2007 and this time I was looking to buy an investment property. My Mortgageport representative was Glenn Huxley – Glenn was fantastic and I believe he is a valuable asset to the team.
Initially, I went through another website in a bid to find the lowest interest rate. I had the loan approved by the provider with the lowest rate – but soon after that, we discovered there were an enormous number of complications – including the property being difficult to access and there being no comparable valuations. Once the intricacies and idiosyncrasies of the property became apparent – this group cancelled the loan. So I went to a major bank and they were very unhelpful and uninterested. I was in despair – I decided I needed to find someone who could really help me and bring a customer focused approach.
The speed of response from Mortgageport was fantastic. They acted very quickly and came back on the same day. I found the team to be positive, prepared to listen and with a can-do attitude, which was very different to what I experienced with the banks. They had the knowledge on how to get around difficulties, which was very helpful. Everyone else thought it was too hard whereas Glenn consistently came back to me and kept finding solutions. I would say that he made a personal commitment and applied enormous amount of energy and heart to get the loan through. Banks very much present an ‘us and them’ interface. This was different with Mortgageport – I felt they were on my side.
Although I was initially concerned that the loan Mortgageport offered may have just been a default solution, the solution worked and my fears that it might be might be expensive were unfounded.
I will have no hesitation in contacting Glenn and the team at Mortgageport the next time I want to buy a property.”